JCB has introduced the ‘Master Technician’ program to all dealerships in the North American network. The Master Technician program is designed to continue to build the skills of JCB Service Technicians and recognize technicians that are at the top of their class.
To be considered for the program, service personnel must be nominated by their dealership and pass an entry exam. Once those qualifications have been met, participants must pass a series of training programs and hands on skill challenges at 100 percent, as well as all distance-learning classes, JCB systems efficiency testing, Core Product Component Testing and other service based tests to earn the designation of Master Technician.
Rick Papalia, senior vice president of corporate operations for Northland JCB, said, “We feel it is very important for any technician to understand all training opportunities that are available, and how they can continue to learn and grow with the company and advance their career. Not only does it provide an opportunity to expand their understanding of the product, but it helps them to keep up with rapidly changing technology, some of which can be quite advanced. The Master Tech Program training structure will also result in the highest levels of service people possible. Most importantly, it will give our service technicians a means to recognize their accomplishments.”
All those who successfully complete the Master Technician Program earn the special Master Technician designation. They then compete annually in a competition where the best performing Master Technician in each of JCB’s 12 regions earns a special “Master Technician Ring” to acknowledge their expertise.